C005419 Senior Project Transition Manager (NS)

Deadline Date: Monday 5 October 2026 Requirement: Senior Project Transition Manager Location: Wiesbaden, DE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 350 Required Start Date: 10 November 2026 End Contract Date: 23 December 2026 Required Security Clearance: NATO SECRET Duties & Role: Project Transition to Operations • Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support. • Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers. • Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place. • Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection. • Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations. • Manages early life support and closes transition only when agreed service performance has been demonstrated. • Captures and applies lessons identified to improve future transitions. Local Operations Management (Wiesbaden) • Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements. • Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction. • Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose. • Ensures asset and configuration management records for the location are accurate and complete. • Coordinates local business continuity and service recovery arrangements. Incident and Problem Management • Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels. • Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders. • Escalates unresolved incidents and facilitates recovery following resolution. • Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented. • Analyses incident and problem trends to reduce recurrence and improve service stability. Change Management • Manages the change control process for services and assets at the location and for services in transition. • Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards. • Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations. Service Level Management • Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts. • Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions. • Provides accurate and regular performance reporting to NCIA management and customers. • Drives continual service improvement across processes, tools and third-party delivery. Cost, Resource and Vendor Management • Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting. • Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded. • Identifies cost optimisation opportunities without compromising service levels or security. • Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required. Specific Working Conditions: Occasional travel within NATO nations, including to operational sites, may be required. Requirements Skills, Knowledge & Experience: • The candidate must have a currently active NATO SECRET security clearance • A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience. • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post. • Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role. • Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management. • Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality. • Demonstrable track record of transitioning projects or new capabilities into live operational service. • Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level. • Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment. • Experience in budget and cost management, including forecasting, cost control and financial reporting. • Proven experience managing vendors and contractors against contractual and service level obligations. • Experience leading multidisciplinary teams in an international environment. • Excellent communication, negotiation and stakeholder management skills. • Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure. • ITIL 4 Foundation (or ITIL v3 Foundation). • Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner. Desirable Qualifications • Experience in NATO, military, defence or other international organisations. • Experience with deployable CIS or mission-critical communications services. • ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification. • Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management). • Knowledge of NATO procurement and financial processes. • Working knowledge of German. Find Jobs in Germany on Arbeitnow

C005419 Senior Project Transition Manager (NS) - MON 5 Oct